Close Window
 |
At BeingO, your
privacy is guaranteed. We only use your information to service you and
will not sell, market or otherwise disclose your information to anyone
outside of our company unless you authorize us to do so. To enhance your
online experience, our website may use Cookies. Rest assured that these
are only used to provide the best possible online shopping experience to
you.
Should you have any questions or concerns, please feel free to contact
info@beingo.com.
Being Natural
Health Ltd. Privacy Officer
Victoria, BC
Email: info@beingo.com |
Our Ten Privacy Principles:
1.
Accountability
Being Natural Health Ltd.
wants you to feel safe and secure when doing business with us, so we have set a
standard for accountability in the ways that we collect personal information.
Because we’re fully accountable for all the personal information you provide us
with, you can be confident that your information is private at Being Natural
Health Ltd.
2.
The
Purposes of Collecting Personal Information
You shouldn’t have to give
your personal information without a good reason. We will only ask for your
personal information when we need it. If you don’t understand why we’re asking
for your information, our staff will be happy to explain.
3.
Customer
Consent
At Being Natural Health
Ltd. we understand that you don’t want to be contacted unless it’s for a
necessary or useful reason. That’s why we won’t give out your information
unless you have consented. Being Natural Health Ltd. has made every effort to
make certain that your personal information stays personal.
4.
Personal
Information Limits on Collection
We won’t take your personal
information for reasons other than those reasons that we have provided.
5.
Limits for
Using, Disclosing, and Retaining Personal Information
We want you to feel good
about providing information to Being Natural Health Ltd. We will not keep your
information in our database for longer than we need to. We will keep personal
information for as long as the law requires us to and, to offer you the greatest
possible service.
6.
Accuracy
Being Natural Health Ltd.
will make every effort to make sure that the information you provide us with is
correct and up to date, that way we can offer you the best service possible.
7.
Safeguarding Personal Information
We only collect personal
information in a safe manner – our website uses state-of-the-art encryption
technologies to safeguard your personal information. On our servers, your
personal information is protected against hackers, viruses and other intruders.
8.
Access to
Policies and Procedures
At Being Natural Health
Ltd. we want you to find out about our policies and procedures.
9.
Access to
Personal Information
You have a right to
information about you. Any time that you want, you can contact us and ask for
your personal information held with Being Natural Health Ltd.
10.
Questions
and Inquiries
If you don’t understand one
of our policies or disagree with us, please contact our customer service team.
Our service team is here to help you and can answer your questions. You can
also contact our Privacy Information Officer.
Official Privacy Statement
Definitions
“Accountability”
the way that Being Natural Health Ltd. is responsible for the information
collected and how this information is shared and used.
“Being Natural Health Ltd.”
means Being Natural Health Ltd., a company incorporated under the laws of
British Columbia, Canada
“Collection”
refers to the act of gathering, acquiring, or obtaining personal information
from any source, including third parties, by any legal means.
“Consent”
voluntary agreement with what is being done, or proposed. Consent may be
expressed, which means it is provided in writing or verbally. Implied consent
exists when Being Natural Health Ltd. can reasonably infer (understand) consent
based on a customer’s action or inaction.
“Customer” A
customer of Being Natural Health Ltd. is any individual who purchased products
through Being Natural Health Ltd. websites, signs up for our newsletter, a
distributor of a Being Natural Health Ltd., or a merchant of Being Natural
Health Ltd. products
“Disclosure”
refers to the act of making personal information available to others outside of
Being Natural Health Ltd.
“Personal Information”
information that identifies and individual that is recorded in any form, except:
an individual name, business title, business address and business phone number.
“Third-Party” is
an individual or organization other than the customer or Being Natural Health
Ltd.
Principle 1: Accountability
1.0
Being Natural Health Ltd.’s senior staff is ultimately responsible and
accountable for the protection of personal information. However, on a daily
basis, management of this information can be delegated to Being Natural Health
Ltd.’s other staff members.
1.1
Being Natural Health Ltd. is accountable for personal information when it is in
our control and Being Natural Health Ltd. is committed to using the appropriate
security measures in the transfer of sensitive information. Being Natural
Health Ltd. advises customers that complete confidentiality and security are not
assured.
1.2
Being Natural Health Ltd. is not responsible or accountable for any damages that
may occur when a customer transfers or submits information through e-mail or
wireless communication devices or when Being Natural Health Ltd. transmits
personal information at the request of the customer.
1.3
Being Natural Health Ltd. has worked hard to develop a gold standard in terms of
its accountability. We have created policies and procedures to ensure that: our
customers’ information is kept as safe and secure as possible. Being Natural
Health Ltd. is capable of receiving and responding to complaints and inquiries.
All of our staff has been trained in our procedures and policies, and Being
Natural Health Ltd. conveys our procedures and policies to our customers.
1.4
Being Natural Health Ltd. has a designated Privacy Officer who addresses all
questions and concerns regarding personal information.
All
questions, concerns and complaints should be directed to the Being Natural
Health Ltd. Privacy Officer at
privacy@beingo.com.
Being Natural Health Ltd. Privacy Officer
Victoria, BC
Principle 2:
Identifying the Purposes of Collecting Personal Information
2.0
Being Natural Health Ltd. will identify the purposes for which information is
being collected and how the said information is to be used either orally or in
writing.
2.1
Personal information will only be collected in the best interests of the
customer and to ensure a high level of customer service.
Principle 3: Member
Consent
3.0
Being Natural Health Ltd. will make reasonable efforts to ensure that customers
understand how their personal information is used and disclosed. Being Natural
Health Ltd. will obtain consent from customers for all collection of personal
information except where detailed in this code.
3.1
Being Natural Health Ltd. will collect personal information only when the
customer has given consent. Consent may be expressed, implied, or given through
an authorized broker. Consent may be withdrawn at any time, with some
exceptions, and withdrawal of consent will go into effect as soon as is
reasonably possible.
3.2 Being Natural Health
Ltd. may obtain consent orally, in writing, or electronically. Being Natural
Health Ltd. will decide what level of consent is necessary, based upon the level
of sensitivity of the information, on a case-by-case basis. Being Natural
Health Ltd. will not unreasonably withhold products or services from those who
refuse or withdraw consent. However, if information is reasonably required to
operate our ordering systems, Being Natural Health Ltd. may decline to deal with
a customer who will not consent to the use or disclosure of such information.
3.3
Consent may be refused by members at any time except when otherwise necessary
due to contractual or legal arrangements, as well as required or authorized by
law. When refusing or withdrawing consent, Being Natural Health Ltd. must be
given a reasonable amount of time to comply. Being Natural Health Ltd. withholds
the right to refuse service to customers who refuse to give information that
Being Natural Health Ltd. deems necessary to ensure its high level of service.
Principle 4: Personal
Information Limits on Collection
4.0
Being Natural Health Ltd. will only collect information through lawful means for
purposes that are available to the customer. Information will not be collected
indiscriminately or without an identifiable purpose.
Principle 5: Limits for
Using, Disclosing, and Retaining Personal Information
5.0
Customer information will only be used for those purposes intended and made
available to the customer. Information will not be disclosed for other purposes
without obtaining consent from the customer.
5.1
Being Natural Health Ltd. may use customer information for internal surveys to
ensure that the best possible service is being offered to customers. Based upon
results of such surveys Being Natural Health Ltd. may enhance or develop new
services for our customers. When conducting such surveys, privacy will be our
utmost concern and all attempts will be made to uphold our commitments to our
privacy policies. All surveys are voluntary and customers are under no
obligation to participate in any Being Natural Health Ltd. sponsored survey.
5.2
Subject to all applicable laws, information may be transferred between employees
of Being Natural Health Ltd. to ensure a high level of service while maintaining
our safe and secure policies.
5.3
Being Natural Health Ltd. will not hold customer information for longer than is
deemed necessary, or as stipulated by law. Information will be destroyed,
subject to law, when Being Natural Health Ltd. deems the information no longer
to be necessary.
5.4
Being Natural Health Ltd. may disclose personal information to other companies
when consent to do so has been given by the customer.
Principle 6: Accuracy
6.0
Being Natural Health Ltd. will maintain as accurate information as is reasonably
possible. A reasonable effort will be made to ensure that customer information
is accurate and current. Being Natural Health Ltd. will attempt to make sure
that information collected form customers remains up to date in order to ensure
a high level of service that is both safe and secure.
6.1
Being Natural Health Ltd. will make a reasonable attempt to collect information
from customers for purposes of accuracy. Information will be requested if and
when Being Natural Health Ltd. decides that it is in the best interests of the
customer.
6.2
Customers of Being Natural Health Ltd. may contact our customer service
representatives to update or check the accuracy of their information. Being
Natural Health Ltd. will make a valid effort to ensure that customers are able
to update their information within a reasonable period of time.
Principle 7:
Safeguarding Personal Information
7.0
Being Natural Health Ltd. will continue to make a strong effort to maintain a
safe and secure database in order to prevent loss, theft, unauthorized access,
disclosure, duplication, use, or modification of personal information.
7.1
Being Natural Health Ltd. will treat personal information differently depending
on the sensitivity of the said information. Security measures will differ based
upon encryption level, availability, and access.
7.2
Being Natural Health Ltd. will use appropriate security measures when disposing
of customer information.
7.3
Due to changes in technology and customer needs Being Natural Health Ltd. will
continue to update and alter our procedures and policies regarding the
protection of personal information. The safety and security of personal
information is extremely important to Being Natural Health Ltd. and will be
continually kept in mind in the decision-making processes of Being Natural
Health Ltd. employees.
Principle 8: Policy and
Procedure Availability
8.0
Being Natural Health Ltd. prides itself in being wholly transparent to its
customers and therefore is open about its operating policies and procedures.
Being Natural Health Ltd. will make every reasonable attempt possible to make
these policies and procedures available to its customers. All policy and
procedures that available to customers are provided free of charge by contacting
the Being Natural Health Ltd. Privacy Officer.
Principle 9: Access to
Personal Information
9.0
All Being Natural Health Ltd. customers have a right to access their personal
information. Being Natural Health Ltd. will provide access to a customer’s
personal information as quickly as is possible. Reasons for which Being Natural
Health Ltd. is holding the said personal information will be provided to the
customer.
9.1
Customers may be asked to provide Being Natural Health Ltd. with an explicit and
specific request for the information that they desire to access. Being Natural
Health Ltd. may ask customers to provide their requests in writing to Being
Natural Health Ltd.
9.2
Being Natural Health Ltd. will ask for as much information as is necessary in
order to identify those customers requesting personal information in order to
ensure that information is both safe and secure.
9.3
Being Natural Health Ltd. will provide information as quickly as is reasonably
possible upon the receipt of an approved request.
9.4
Being Natural Health Ltd. will provide the customer with an estimate as to how
much the information requested will cost and will allow the customer to cancel
the request upon being advised of the estimated cost.
9.5
Being Natural Health Ltd. will inform the customer if and when a request for
information is not possible. Being Natural Health Ltd. will also provide a
valid reason for why the request is not possible.
9.6
When deemed appropriate, Being Natural Health Ltd. will amend inaccurate or
incomplete information. If Being Natural Health Ltd. deems it necessary it will
disclose the amended information to Third Parties.
Principle 10: Questions and
Inquiries and Compliance
10.0
All comments, questions, inquiries, and complaints about this code or any other
matter should be directed to Being Natural Health Ltd.’s qualified customer
service representatives or to the Being Natural Health Ltd. Privacy Officer (privacy@beingo.com)
(end of document)